Terms & Conditions

Using the website

By accessing the True Racks website or placing an order, you agree to these Terms & Conditions and the policies referenced here. Do not use the website for unlawful activity, to interfere with its operation, to misrepresent your identity, or to submit malicious or infringing content.

Accounts

You are responsible for maintaining the confidentiality of account credentials and for activity completed through your account. Contact True Racks promptly if you believe an account has been accessed without authorization. Customers under 18 may use the website only with the involvement of a parent or guardian.

Product information and fitment

True Racks works to keep product descriptions, images, prices, availability, dimensions, weights, and compatibility information accurate. Vehicle fitment can depend on year, roof height, wheelbase, body configuration, factory equipment, and installation method. Review the complete product information and selected vehicle before purchase, and request fitment assistance whenever the configuration is uncertain.

Orders, prices, and payment

Submitting checkout information is an offer to purchase. An order may require review for availability, fitment, shipping, pricing, suspected fraud, or other operational issues before it is accepted. Available payment methods are shown during checkout. Prices, shipping, and applicable taxes are displayed before order submission. Orders shipped to Pennsylvania are charged the applicable Pennsylvania sales tax configured at checkout.

Shipping, cancellations, and returns

Shipping estimates and charges are governed by the Shipping & Delivery Policy. Changes or cancellations must be requested before shipment processing begins. Eligibility, authorization, exclusions, fees, and refund timing are governed by the Returns & Refunds Policy.

Reviews and submitted content

Content submitted to the site must be accurate and must not be unlawful, threatening, defamatory, invasive of privacy, infringing, deceptive, malicious, or unsolicited advertising. You represent that you have the rights needed to submit the content. True Racks may moderate or remove submitted content when appropriate.

Trademarks and website content

True Racks names, logos, trade dress, website design, and original content may not be used in a way that creates confusion, falsely implies endorsement, or infringes intellectual-property rights. Third-party trademarks remain the property of their respective owners.

Changes and contact

True Racks may update these terms as the website, services, or legal requirements change. The current version will be posted on this page. Contact True Racks before ordering if any product, fitment, shipping, payment, or policy term is unclear.