Privacy Policy

Information you provide

True Racks may collect information you provide when you create an account, place an order, save a vehicle, request support, submit a form, enter a promotion, or communicate with us. This information may include your name, company, email address, telephone number, shipping and billing addresses, vehicle information, order details, and the content of your communications.

Payment information

Payment information is transmitted to the payment provider selected at checkout so the transaction can be authorized and completed. Payment providers apply their own privacy and security practices. True Racks uses transaction status and limited payment details needed to administer orders, refunds, fraud prevention, and accounting.

Website and device information

Like most ecommerce websites, the site may use cookies, server logs, and similar technologies. These can record IP address, browser and device information, pages viewed, referring pages, session activity, cart state, and the date and time of a visit. Cookies support essential functions such as authentication, saved preferences, cart operation, security, and aggregate site measurement.

How information is used

• Provide products, delivery, installation, account, and support services
• Process payments, returns, refunds, and customer communications
• Maintain vehicle selections and product compatibility context
• Protect the website, customers, and business from misuse or fraud
• Improve the catalog, website, and customer experience
• Meet legal, tax, accounting, and regulatory obligations

Service providers and legal disclosure

Information may be shared with service providers when necessary to operate the website, process a payment, fulfill and deliver an order, provide requested service, host data, communicate with customers, or protect the business. Information may also be disclosed when required by law or when reasonably necessary to protect legal rights, safety, or the integrity of the service. True Racks does not sell or lease personally identifying customer information as a standalone product.

Your choices

You can limit optional cookies through browser settings, although some account, cart, or checkout functions may no longer work correctly. Marketing messages should include an unsubscribe method. To request access to, correction of, or deletion of information associated with you, contact True Racks; some records may need to be retained for orders, taxes, fraud prevention, or legal compliance.

Security, other websites, and policy changes

True Racks uses administrative, technical, and physical safeguards appropriate to the information handled, but no online system can guarantee absolute security. Third-party websites linked from this site have their own policies. This policy may be updated as technology, services, and legal requirements change; the current version will be posted on this page.